Heep.ai helps restaurants automate guest conversations across messaging and voice channels, integrating with tools like 7Rooms and OpenTable to manage bookings, FAQs, and calls with venue-specific customization.
Cloud-based web application with a multi-channel automation layer. Backend likely uses Node.js/Express (or similar) with RESTful APIs, and frontend built with React. Data stored in PostgreSQL or another relational DB. Integrations via APIs: WhatsApp Business API, Facebook Messenger, Instagram Messaging API, and CRM/booking platforms like OpenTable and 7Rooms. Hosted on a cloud provider (e.g., AWS/Azure/GCP) with webhook/event-driven flows for real-time conversations and handoffs.
2025-09-02
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Highlight 1
Centralizes guest conversations across WhatsApp, Instagram, Messenger, and voice, reducing manual workload and improving response times.
Highlight 2
Connects with OpenTable and 7Rooms to handle reservations directly within conversations, enabling end-to-end guest journeys without leaving the chat.
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Allows per-venue customization of conversation flows, FAQs, and booking rules, enabling hotels/restaurants to reflect their brand and operational preferences.
Improvement 1
Streamline initial configuration with guided setup, templates, and validation to reduce time-to-value for new customers.
Improvement 2
Enhance reporting on metrics like response time, booking conversion rate, channel performance, and bot accuracy; provide actionable recommendations.
Improvement 3
Improve handling of edge cases (e.g., multi-language intents, ambiguous inquiries, or API outages) with better fallbacks, error messaging, and robust monitoring.
Product Functionality
- Add an onboarding wizard with templates and live validation to speed setup. - Expand channel coverage (e.g., additional messaging apps) and improve flexible handoff to human agents. - Enhance analytics with a dedicated dashboard showing booking conversion, channel performance, and bot accuracy; provide actionable optimization tips. - Improve lifecycle automation (promotions, follow-ups, post-visit surveys) and support for dynamic inventory availability checks during conversations.
UI & UX
- Simplify the setup flow with progress indicators and in-app guidance. - Unify the chat interfaces across channels for a consistent look and feel. - Improve accessibility (keyboard navigation, screen reader support) and provide a responsive design for tablets and desktops. - Add customizable themes and a dark mode to align with venue branding.
SEO or Marketing
- Create optimized landing pages for restaurant-specific use cases with clear value propositions and case studies. - Implement structured data (schema.org) for FAQs, product features, and case studies to improve search visibility. - Improve page load times and ensure mobile-first performance. - Develop content marketing assets (templates, blog posts, webinars) targeting restaurant decision-makers.
MultiLanguage Support
- Support multi-language user interfaces and bot responses, with auto-detection and easy language switching. - Localize date/time formats, currency, and venue-specific content. - Provide right-to-left (RTL) language support where applicable and ensure translation consistency across flows and FAQs.
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What is Heep.ai and what does it do?
Heep.ai is a web-based automation platform for restaurants that automates guest conversations across WhatsApp, Instagram, Messenger, and voice. It integrates with booking systems like OpenTable and 7Rooms to manage reservations, FAQs, and calls, with venue-specific customization.
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Which channels can Heep.ai handle and how does it connect to bookings?
Heep.ai handles WhatsApp, Instagram, Messenger, and voice channels. It connects to booking tools (OpenTable, 7Rooms) via API integrations to book reservations directly from conversations and answer guest questions with customized flows.
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How do I get started with Heep.ai and what support is available?
Getting started involves a guided onboarding to connect your channels and booking systems, configure venue-specific flows, and publish templates. Support typically includes documentation, onboarding assistance, and access to a customer success or support team for ongoing optimization.