The introduction describes the development of a new feedback platform for businesses that leverages the concept of the original Sarahah to collect unstructured customer feedback using AI for analysis, inviting thoughts and collaboration from interested parties.
Web-based platform with AI analytics.
2024-12-20
- website
Highlight 1
The simple and intuitive interface allows users to provide feedback without the constraints of predefined survey questions, leading to more authentic responses.
Highlight 2
The use of AI to analyze customer feedback helps businesses derive insights that might not be evident through standard survey methods.
Highlight 3
The platform's ability to handle raw feedback contributes to a deeper understanding of customer sentiments and can drive meaningful changes in business strategies.
Improvement 1
There may be a lack of structured tools or guidance for businesses on how to effectively interpret the analytics provided, requiring additional support resources.
Improvement 2
Integrating features to categorize or tag feedback manually could help organizations prioritize responses and action items more efficiently.
Improvement 3
The platform could benefit from customizable options where businesses can tailor specific questions or areas of focus for feedback, balancing structure with the free text capability.
Product Functionality
Consider incorporating a tagging or categorizing feature for feedback which would allow businesses to filter and prioritize responses more effectively.
UI & UX
Enhancing the UI with more visual elements, such as feedback trends or sentiment analysis charts, could make the insights more digestible for users.
SEO or Marketing
Implement a content strategy that focuses on educating potential users about the benefits of raw feedback collection versus traditional surveys, possibly through case studies or whitepapers.
MultiLanguage Support
Adding multi-language support would help broaden the platform's accessibility and usability for international clients.
- 1
How does Owlears collect feedback?
Owlears collects feedback through a simple text box that allows users to enter their feedback freely, without any guided survey questions.
- 2
What kind of insights does Owlears provide?
Owlears utilizes AI analytics to analyze the feedback and offer valuable insights and recommendations based on the collected data.
- 3
Is there an option for businesses to customize feedback collection?
Currently, Owlears focuses on gathering raw feedback without structured questions, but the platform could improve by offering customization options in the future.